No doubt you pay attention to a range of numbers in your organisation. With frequent and detailed reporting, it’s easy to lose sight of the fact that in the end one key number is important.

That number might be profit per transaction, or profit per employee. However, as an end product it’s of more use to the head of your business unit than it is to frontline leaders.

From a frontline leadership perspective, you’ll find that a focus on one seemingly less important result can have the flow-on effect of dramatically improving the important numbers.