Leadership and management training is provided within many organisations. Leadership skills, on the other hand, are less widely applied. Teaching managers new skills is one thing. Getting them to apply what they have learned is another matter entirely.
No doubt you pay attention to a range of numbers in your organisation. With frequent and detailed reporting, it’s easy to lose sight of the fact that in the end one key number is important.
That number might be profit per transaction, or profit per employee. However, as an end product it’s of more use to the head of your business unit than it is to frontline leaders.
From a frontline leadership perspective, you’ll find that a focus on one seemingly less important result can have the flow-on effect of dramatically improving the important numbers.
Leadership training fails. Actually, you already know this.
Let me explain…
Frontline leaders commonly have similiar issues and continuously make the same mistakes day in, day out which compromise their performance. Two of the main issues are around giving too much negative feedback and failing to give appropriate direction.