When it comes to maximising employee motivation and performance, frontline managers matter much more than senior leaders. And the reason is as old as the history of human kind.
Category Archives: Employee Engagement
How Stone Age Instincts Affect Frontline Leadership
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How to Motivate People
The great military and political leader of France, Napoleon Bonaparte, was quoted as saying, “A soldier will fight long and hard for a bit of coloured ribbon.”
In more recent times, the Corporate Leadership Council identified that fair and accurate informal positive feedback from a knowledgeable source (such as a person’s immediate manager) is the single most effective performance management lever available.
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How’s Your Vision?
Every organisation has a purpose. A story about who they are and what they seek to achieve. How this story is framed and communicated is a critical part of creating an engaged, motivated and productive workplace.
What Drives Employee Engagement? Part 2
Last week we took a look at the things that frontline managers can do to make behaviour inefficient, and thereby ensure poor performance from their team. This week we’ll take a look Gilbert’s model for engineering high performance. And we’ll compare the factors in that model with the key drivers of employee engagement identified through global research.
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What Drives Employee Engagement? Part 1
Employee engagement, or employee motivation if you prefer that term, is important to you and your organisation. There is now considerable evidence from many sources that low employee engagement generates lower employee productivity, business unit performance and profit; along with generating higher employee theft, accident rates and employee turnover.
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Why Ask Questions to Kick Butt?
Why would you ask questions to kick butt? Your job as a frontline manager is to manage the behaviour of your team members to ensure they are doing the right things to achieve the results you need. When they’ve done the wrong thing or nothing at all, our inclination can be to tell them. Tell them what they’ve done wrong. Tell them what they haven’t done. And tell them what they need to do differently. However, often there is a better way.
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Building morale and motivation
Creating a vibrant team that is motivated with high morale can be a daunting a task. Sometimes it’s a task that can seem nearly impossible, especially if your people are disengaged with their work and the organisational culture.
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The importance of building trust in your frontline employees
Building trust affects your bottom line performance. James Brava shows us why we should care and how frontline leaders are the key to building trust and employee engagement.
Frontline leaders key to employee engagement, motivation and morale
We’re always looking for ways to increase motivation and morale and have engaged employees. Not surprising given that increased employee engagement has consistently been shown to increase such critical business performance indicators as customer loyalty, staff retention, quality, sales performance and revenue growth. However, we often overlook the role of the frontline leader and how [...]