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	<title>Frontline Leadership &#187; James Brava</title>
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	<link>http://www.frontlineleadership.com</link>
	<description>The Leadership Blog of James Brava</description>
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		<item>
		<title>What Numbers Drive Your Business?</title>
		<link>http://www.frontlineleadership.com/2010/08/what-numbers-drive-your-business/</link>
		<comments>http://www.frontlineleadership.com/2010/08/what-numbers-drive-your-business/#comments</comments>
		<pubDate>Tue, 24 Aug 2010 02:57:57 +0000</pubDate>
		<dc:creator>James Brava</dc:creator>
				<category><![CDATA[Employee Motivation]]></category>
		<category><![CDATA[Employee Performance]]></category>
		<category><![CDATA[Frontline Leaders]]></category>
		<category><![CDATA[Leadership Training]]></category>
		<category><![CDATA[Management Training]]></category>

		<guid isPermaLink="false">http://www.frontlineleadership.com/?p=718</guid>
		<description><![CDATA[No doubt you pay attention to a range of numbers in your organisation. With frequent and detailed reporting, it’s easy to lose sight of the fact that in the end one key number is important.

That number might be profit per transaction, or profit per employee. However, as an end product it’s of more use to the head of your business unit than it is to frontline leaders.

From a frontline leadership perspective, you’ll find that a focus on one seemingly less important result can have the flow-on effect of dramatically improving the important numbers.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why Discretionary Effort is the Ultimate Prize</title>
		<link>http://www.frontlineleadership.com/2010/08/why-discretionary-effort-is-the-ultimate-prize/</link>
		<comments>http://www.frontlineleadership.com/2010/08/why-discretionary-effort-is-the-ultimate-prize/#comments</comments>
		<pubDate>Wed, 18 Aug 2010 09:14:42 +0000</pubDate>
		<dc:creator>James Brava</dc:creator>
				<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Discretionary Effort]]></category>
		<category><![CDATA[Frontline Leadership]]></category>

		<guid isPermaLink="false">http://www.frontlineleadership.com/?p=708</guid>
		<description><![CDATA[Discretionary effort is voluntary effort. It is the level of effort over and above that required for an employee to simply get by and keep their job.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What are the 3 Essential Practices of Frontline Leadership?</title>
		<link>http://www.frontlineleadership.com/2010/08/what-are-the-3-essential-practices-of-frontline-leadership/</link>
		<comments>http://www.frontlineleadership.com/2010/08/what-are-the-3-essential-practices-of-frontline-leadership/#comments</comments>
		<pubDate>Tue, 10 Aug 2010 00:00:28 +0000</pubDate>
		<dc:creator>James Brava</dc:creator>
				<category><![CDATA[Leadership Skills]]></category>
		<category><![CDATA[Frontline Leader]]></category>
		<category><![CDATA[Frontline Leadership]]></category>

		<guid isPermaLink="false">http://www.frontlineleadership.com/?p=699</guid>
		<description><![CDATA[Modern western society is all about speed. You want it fast. You want it now. From business book summaries you can read in 10 minutes, to food in a minute for dinner. You don’t want to hang around.

So to save time, let’s cut to the essence of Frontline Leadership. In the end there are only three essential practices of Frontline Leadership. Without you taking action on these bad boys, you’ll find it difficult to motivate frontline staff and your team will be going nowhere.]]></description>
		<wfw:commentRss>http://www.frontlineleadership.com/2010/08/what-are-the-3-essential-practices-of-frontline-leadership/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>The Best Way for Frontline Managers to Handle Conflict</title>
		<link>http://www.frontlineleadership.com/2010/08/the-best-way-for-frontline-managers-to-handle-conflict/</link>
		<comments>http://www.frontlineleadership.com/2010/08/the-best-way-for-frontline-managers-to-handle-conflict/#comments</comments>
		<pubDate>Tue, 03 Aug 2010 03:03:46 +0000</pubDate>
		<dc:creator>James Brava</dc:creator>
				<category><![CDATA[Leadership Skills]]></category>
		<category><![CDATA[Conflict Resolution]]></category>
		<category><![CDATA[Frontline Managers]]></category>

		<guid isPermaLink="false">http://www.frontlineleadership.com/?p=694</guid>
		<description><![CDATA[You’ll probably agree that dealing with conflict in the workplace can be a difficult and delicate matter. Which suggests that conflict might be a bad thing. But that’s not necessarily the case.]]></description>
		<wfw:commentRss>http://www.frontlineleadership.com/2010/08/the-best-way-for-frontline-managers-to-handle-conflict/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What Leadership Blog Writers Read</title>
		<link>http://www.frontlineleadership.com/2010/07/what-leadership-blog-writers-read/</link>
		<comments>http://www.frontlineleadership.com/2010/07/what-leadership-blog-writers-read/#comments</comments>
		<pubDate>Tue, 27 Jul 2010 02:46:02 +0000</pubDate>
		<dc:creator>James Brava</dc:creator>
				<category><![CDATA[Leadership Skills]]></category>
		<category><![CDATA[Bill Strickland]]></category>
		<category><![CDATA[Leadership Blog]]></category>
		<category><![CDATA[Neale Donald Walsch]]></category>
		<category><![CDATA[Seth Godin]]></category>

		<guid isPermaLink="false">http://www.frontlineleadership.com/?p=683</guid>
		<description><![CDATA[Let’s be honest. What this post is really about is what blogs this leadership blog writer reads, simply because these blogs may be of benefit to you. Like you, I skim read a number of blogs and newsletters. But there are only three writers who consistently offer me compelling reading.]]></description>
		<wfw:commentRss>http://www.frontlineleadership.com/2010/07/what-leadership-blog-writers-read/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Discover the Difference Between Frontline and Senior Leadership</title>
		<link>http://www.frontlineleadership.com/2010/07/discover-the-difference-between-frontline-and-senior-leadership/</link>
		<comments>http://www.frontlineleadership.com/2010/07/discover-the-difference-between-frontline-and-senior-leadership/#comments</comments>
		<pubDate>Tue, 20 Jul 2010 12:34:39 +0000</pubDate>
		<dc:creator>James Brava</dc:creator>
				<category><![CDATA[Leadership Skills]]></category>
		<category><![CDATA[Frontline Leadership]]></category>
		<category><![CDATA[Senior Leadership]]></category>

		<guid isPermaLink="false">http://www.frontlineleadership.com/?p=676</guid>
		<description><![CDATA[What’s interesting is what gets frontline managers and executives fired. While there is some basic commonality between frontline leadership and senior leadership, senior leaders get promoted for certain abilities that aren’t necessarily required of frontline leaders, they get fired for different things, and their role is fundamentally different.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don&#8217;t Say Don&#8217;t</title>
		<link>http://www.frontlineleadership.com/2010/07/dont-say-dont/</link>
		<comments>http://www.frontlineleadership.com/2010/07/dont-say-dont/#comments</comments>
		<pubDate>Mon, 12 Jul 2010 23:49:18 +0000</pubDate>
		<dc:creator>James Brava</dc:creator>
				<category><![CDATA[Leadership Skills]]></category>
		<category><![CDATA[Frontline Leadership]]></category>
		<category><![CDATA[Parenting Skills]]></category>
		<category><![CDATA[The Dead Man's Test]]></category>

		<guid isPermaLink="false">http://www.frontlineleadership.com/?p=666</guid>
		<description><![CDATA[There’s an easy way for you to practically apply the Dead Man’s Test. The easy way to pass the test is to avoid saying ‘don’t’. Or to put it another way, don’t say don’t.]]></description>
		<wfw:commentRss>http://www.frontlineleadership.com/2010/07/dont-say-dont/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What Dead Men can Teach You about Frontline Leadership</title>
		<link>http://www.frontlineleadership.com/2010/07/what-dead-men-can-teach-you-about-frontline-leadership/</link>
		<comments>http://www.frontlineleadership.com/2010/07/what-dead-men-can-teach-you-about-frontline-leadership/#comments</comments>
		<pubDate>Tue, 06 Jul 2010 03:55:20 +0000</pubDate>
		<dc:creator>James Brava</dc:creator>
				<category><![CDATA[Leadership Skills]]></category>
		<category><![CDATA[Critical Behaviours]]></category>
		<category><![CDATA[Frontline Leadership]]></category>
		<category><![CDATA[Leading People]]></category>
		<category><![CDATA[The Dead Man's Test]]></category>

		<guid isPermaLink="false">http://www.frontlineleadership.com/?p=657</guid>
		<description><![CDATA[It’s quite amazing what dead men don’t do. But dead men can teach you something about frontline leadership.]]></description>
		<wfw:commentRss>http://www.frontlineleadership.com/2010/07/what-dead-men-can-teach-you-about-frontline-leadership/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Discover the Power of Great Expectations</title>
		<link>http://www.frontlineleadership.com/2010/06/discover-the-power-of-great-expectations/</link>
		<comments>http://www.frontlineleadership.com/2010/06/discover-the-power-of-great-expectations/#comments</comments>
		<pubDate>Tue, 29 Jun 2010 02:30:54 +0000</pubDate>
		<dc:creator>James Brava</dc:creator>
				<category><![CDATA[Employee Motivation]]></category>
		<category><![CDATA[Frontline Managers]]></category>
		<category><![CDATA[Pygmalion Effect]]></category>

		<guid isPermaLink="false">http://www.frontlineleadership.com/?p=642</guid>
		<description><![CDATA[Your expectations of people and their expectations of themselves are key factors in how well people perform at work. Known as the Pygmalion Effect, the power of expectations cannot be overestimated.]]></description>
		<wfw:commentRss>http://www.frontlineleadership.com/2010/06/discover-the-power-of-great-expectations/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How Stone Age Instincts Affect Frontline Leadership</title>
		<link>http://www.frontlineleadership.com/2010/06/how-stone-age-instincts-affect-frontline-leadership/</link>
		<comments>http://www.frontlineleadership.com/2010/06/how-stone-age-instincts-affect-frontline-leadership/#comments</comments>
		<pubDate>Tue, 22 Jun 2010 00:53:16 +0000</pubDate>
		<dc:creator>James Brava</dc:creator>
				<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Employee Motivation]]></category>
		<category><![CDATA[Dopamine]]></category>
		<category><![CDATA[Frontline Leadership]]></category>
		<category><![CDATA[Frontline Managers]]></category>

		<guid isPermaLink="false">http://www.frontlineleadership.com/?p=633</guid>
		<description><![CDATA[When it comes to maximising employee motivation and performance, frontline managers matter much more than senior leaders. And the reason is as old as the history of human kind.]]></description>
		<wfw:commentRss>http://www.frontlineleadership.com/2010/06/how-stone-age-instincts-affect-frontline-leadership/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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